What are the shipping costs?
We offer free shipping on all orders for 69 USD or more.
If you place an order for less than 69 USD we have to charge a flat rate shipping fee of 5.99 USD to cover some of the cost for shipping.
Where do you ship from?
Our Fine Art prints are printed, checked and shipped from our own facility in Sweden. Our professional team has over 70 years of experience printing high quality art. This way we can make sure that everything from the paper choice, printing quality and packaging process is just perfect each time.
Where do you ship to?
At the moment we ship to the US, Canada, Europe, the UK, Australia and New Zeeland. If you have any questions please reach out to us at support@andyokay.com.
How do you ship the art?
Our Fine Art prints are carefully rolled in silk paper, then inserted inside a branded Andy okay tube. The tube is shipped in a square cardboard box for extra protection, as we want to make sure that you receive your artworks in perfect condition!
When will you ship my order?
Speed is our priority! Your order goes into production within 24 hours, and most orders are delivered within 5-7 business days. If an order is placed on a Friday or during the weekend, it will ship out on Monday.
Do I get a tracking link?
All shipments are fully trackable, and a tracking link is provided to you in your shipping confirmation. If you haven't received your art within 9 business days, feel free to use our Track My Order - service. Please make sure to contact us within 30 days of when your order was made, at the latest, otherwise we can't make claims or investigate the shipment with the freight company.
Quality Assurance
Not happy with your Fine Art prints? No worries. Just send us a photo and explanation of why you are not happy and we'll send you a new one or refund the item. Please note that we can't take claims that are made 30 days after the order has been made.
Any more questions?
If you have any questions not answered in the FAQ's just send us a message, we are here to help.
