We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.
Right now we only allow one pet per canvas. In the future we may add limited edition multiple-pet portrait styles.
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best) • Try to take the photo at eye level with your pet • They don't need to be looking at the camera • Try to get a close up so we can see your pet's unique features • Make sure the photo is not blurry • Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo • Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either
We conduct a photo check for every new order we receive and will email you if we need a different one. But it's best to take matters in to your own hands and ensure you upload the best photo you have.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.
Note that is is the customer's responsibility to provide a high quality photo and although we do review orders, it is not our responsibility to chase you for a better photo. Low quality photos will not result in a high spec design that we show on site. All examples on our website were produce using high quality photos.
This shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.
We do not paint from scratch.
We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.
Due to the popularity of the service, we can't send proofs before printing.
However, you shouldn't be worried at all. Our artists are amazingly talented and are full-time professionals specializing in visual design.
We also have a replacement guarantee so if you don't like the art, feel free to email us and we'll fix it ASAP!
No worries! If your photo is a black and white image we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images. If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.
As your order is 100% unique and custom made for you and your pet, we cannot offer refunds. If you have a problem with your final product, please email us and we'll do our best to make sure you're happy.
If you received an incorrect or damaged item, let us know and we'll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quick as we can.
Don´t worry, you won´t!
We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at firstname.lastname@example.org and we'll do our best to help you.
If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.
Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your pet. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.
We accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.
Orders that have been sent to print cannot be cancelled under any circumstance.
Non custom art
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.
In the event that you receive a defective or incorrect item, we want to make it right as soon as possible. Please email the following information to us:
- Email address that you used when placing the order - Order number - Customer name - Product number - Photo of damaged or incorrect item.
Our customer service team will get back to you shortly.
We make every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.
We ship all over the world, and shipping costs will apply. They will be added at checkout. Currently the rate is $6.99, but for orders above $99 it's always free! We run discounts and promotions all year, so stay tuned for exclusive deals.
All orders are shipped within 3 days of ordering. Once shipped you will receive your package within 3-15 business days, worldwide.
Unfortunately, we can't make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our stockroom. Then, after the order has been cancelled, you can go back in and place a new order with the correct items. This way, you can avoid being billed for two orders.
Shipments may incur customs fees. The fee may vary depending on order value, country limits, etc. You as a customer is responsible for these fees.
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.
We can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
All pieces are in Centimeters. Calculations are as follows:
30 x 40 (Centimeters) = 11.81 x 15.74 (Inches)
50 x 70 (Centimeters) = 19.68 x 27.55 (Inches)
61 x 91 (Centimeters) = 24.01 x 35.82 (Inches)
70 x 100 (Centimeters) = 27.55 x 39.37 (Inches)
Frames are not included and unfortunately we don’t sell any frames at the moment, but it’s something we are planning to add in the future.
Yes, you can use Visa and Mastercard.
Yes, it is possible to pay with paypal.
No, unfortunately we can not offer invoice payment method.
You can alway contact us through our contact page! We will be happy to assist you.