You will receive an order confirmation as soon as you have made your order. 

If you have not received your order confirmation in your inbox please check your spam folder as some email providers automatically redirect emails if the sender is unknown to your contacts. 

If you still cannot find the order confirmation, the email address added when making the order might have been misspelled, in this case please contact us and we will update your email address and resend the order confirmation to you. 

My order page
Through the order confirmation email you can access your order page at anytime. Here you can find your order summary, check your delivery and billing information, and also track your order once your package has been shipped.

If you like to update or cancel your order please contact us as soon as possible after you have made the order. You can use our contact form with the reason of contact set as “ I want to change or cancel my order”. This way we will know that this is a high priority request.

We can't guarantee that we will have enough time to cancel or change your order, as our fulfilment team pride themselves on getting products heading our customers' way quickly. Orders go to fulfilment within 12h and are packed and shipped to our outbound location within 24h. Once the package is packed we are unable to cancel or update the order even though it is not shipped out yet.

Change, add or remove items 
If you like to change any of the items in your order please let us know the items you would like to remove and/or add. We will do our best to update your order for you. If the order update can be made, you will receive an order update confirmation in a separate email. 

If there are any differences in price you will either receive a refund for the difference or an invoice so you can make the payment for the difference. If you need to make a payment, you can do so directly through the order update confirmation email sent to you by pressing "Pay Now" or “Complete my purchase”. Once the payment has been received your order will automatically go through to fulfilment. 

Cancel order
If you need to cancel your order please reach out to us as soon as possible. 

We will try our best to cancel your order for you. If the order can be cancelled you will receive a refund confirmation in a separate email. Please note that it might take 2-5 business days before the funds are added back to your account. This depends on the payment method and your bank. 

If the order cannot be cancelled we will notify you. In this case, if you still don’t want your item once you have received it you can contact us and make a return request. Please read more about our return policy under Returns.

We accept most Credit cards, such as AMEX, Visa, MasterCard, Maestro etc.

You can also use Shop Pay, Apple Pay or Google Pay for a fast checkout. 

We also accept payments through Paypal. 

We do not accept Wire transfers, Invoice payments or Checks at this time.

Our Fine Art prints are printed, checked and shipped from our own facility in Sweden. Our professional production team has over 70 years of experience printing high quality art. This way we can make sure that everything from the paper choice, printing quality and packaging is just perfect each time.

At the moment we ship to the US, Canada, Europe, Australia and New Zeeland. If you have any questions please reach out to us via our contact form.

Fine Art prints
All Fine Art prints are rolled in silk paper and inserted in a black protective tube, fitted to the size of the Fine Art print. The tube is shipped in a cardboard box so we can ensure that all the artworks are received in a perfect condition each time. 

Frames
If a frame is added it will be shipped in a flat cardboard box fitted to the size of the frame, with added corner protection.

The frames have a protective plastic wrap to avoid any water damages during transit and both sides of the acrylic glass will have a protective plastic film that needs to be removed before the artwork is assembled.

The Fine Art print will be added in the same packaging as the frame in a protective white folder that is laying on top of the frame.

We do not offer a framing service at the moment, but our frames have metal hinges on the backing that turn sideways for easy opening and closes.

Mat boards
The Mat boards are shipped in a protective plastic wrap to avoid any water damage during transit. 

The Mat boards are normally added behind the frame when they are shipped together with a frame.

We offer free shipping options to all markets, however some countries have import fees due to their Import VAT Laws.

Unfortunately this is not something we can control and the charges are made directly by the freight companies to the recipient and paid in as VAT to the state. 

We can guarantee that there are no customs fees or import taxes on orders from the EU, the US, Australia, New Zealand, Norway and Turkey.

Customs fees may apply to orders from the UK if the order value exceeds £135.
Customs fees may apply to orders from Canada and Switzerland.

The fee may vary depending on order value, country limits, etc. You as a customer is responsible for these fees and they are charged directly by the shipping provider or your local tax office. If you have any questions please contact us.

Your order goes into production within 12 hours, and will be packed and shipped out in 1-2 business days. Most customers will have their artwork within 3-7 business days. Sometimes shipping to more remote destinations can take longer, up to 10 to 14 business days, but this is rarely the case.

All shipments are fully trackable, and a tracking link is provided to you in your shipping confirmation.

If you haven't received your art within 9 business days, feel free to use our contact form and reach out to our support team. Make sure to contact us within 30 calendar days of when your order was made, at the latest, otherwise we cannot make a claim or investigate the shipment with the freight company.

If you have only received parts of your order, the rest most probably have been shipped out in a different packaging inorder for us to be able to delivery everything to you safely. In rare cases the freight companies might delivery the packages separately.

Please contact our support team and they will help you locate the rest of your order.

We work with largest and most trusted freight companies in the world so we can make sure you receive your package fast and secure.

If your order has been marked as delivered by the freight company but you are unable to locate it please follow the below steps: 

• Check so that the delivery address given to us when making the order is correct.
• If the address is correct check with family members or neighbours if possible, if someone else has collected the package for you.
• In rare cases that shipping provider might mark the package as delivered but has an unforeseen delay and the package is delivered in the next 48 hours. Please wait a couple of days to see if you receive your package. 
• If you still can't find your package please make a "missing package report " on the tracking link that you have received for your shipment directly to the freight company. They will be able to follow up much faster if you report this directly to them so they can locate your package and advice you of the next steps. 
• If you followed all the steps but your package is still missing please contact us and we will investigate this further. It's important to us that you receive your art and we will do everything we can to make sure you receive it.

To update the shipping address please contact us as soon as possible. Send us your Order ID and the correct address so we can update this for you before your package is shipped out. 

If the package is shipped out already and you have received your tracking link, we are unable to update the address information. In this case please contact our support team and they will go through the next steps.

We want you to smile when you receive your art. If, for some reason, you are not happy with the purchase please contact us and we will fix it.

If you have simply changed your mind you can make a return on you order or parts of your order within 30 days. If 30 days have gone by since your package was delivered, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. All frames and mat boards need to have protective plastic cover still on them and the products must also be returned in the original packaging inorder for us to accept the return and be able to make full refund.

If you like to make a return please fill in the contact form with reason of contact set as "I want to make a return”, and let us know which items you would like to return so we can open a return request for you. 

We do not offer return shipping labels at this time. All returns need to made to our facility in Sweden.

You will be responsible for paying for your own shipping costs for returning your package. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Return address: 
Andy okay AB
co/ alfredssons.
Rinnavägen 17
517 33 Bollebygd
Sweden 

A few types of products are exempt from being refunded. 

Non-refundable items: 
- Gift cards 
- Charity donations
- Shipping fees and/or shipping protection 

There are certain situations where no refund or only partial refunds are granted:
- Items with obvious signs of use 
- Any item not in its original condition and is damaged for reasons not due to our error 
- Any item that is returned more than 30 days after delivery
- Any items that have not shipped back in the original packaging 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days. 


Late or missing refunds (if applicable) 
If you have received a refund confirmation but have not received your funds back yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item please fill in the contact form with reason of contact set as "My item/s arrived damaged ",  and we will help you with a reclamation claim. 


Gifts 
If you received your art as a gift and you want to make a return, the refund will be made to whomever made the purchase.


Shipping 
To return your product, you should contact us before you ship your package to the return address that is stated on your shipped package. Once the return is made you need to send us a tracking link or shipping receipt for the return package in order for us to make the refund (if applicable) for you without any delays.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned package.

We do not have an exchange policy at this time. If you would like to exchange a received product for something different, it is processed like a regular return.

You will need to send the product you have received back to us, so you can receive a refund and then make a new order.

Please check above section for information on how to make a return.

We are always on the lookout for eye catching art. Do you think your artworks would suit our store? We welcome those of you who are as passionate about creating as you are about our planet for potential partnerships and collaborations.

Please contact us with a link to your portfolio, instagram or any other media you got. We will be happy to take a look.

At the moment we only do, at the most, one release per week for our limited releases so unfortunately we can’t guarantee a release spot. But if a collaboration is possible our collaboration manager will get back you within 14 days. 

Andy okay helps raise awareness and bring attention about important causes for organizations such as WWF, Rainforest Trust Greenpeace, NVPF and many others.

Through the power of art we can reach more people and together we can make a difference. This is our passion and why we exist. If you are a charity organization, we would love to talk about what we can do together.

Please email our collaboration manager Naslin at naslin@andyokay.com directly and she will get back to you if a collaboration is possible at this time.

We love to partner up with those of you who work as influencers in social media channels.

To create a good collaboration it is important that your Instagram page is a good fit to our vision content wise. Art, nature, sustainability, styling or interior design etc.

If you believe that your content does match our products, feel free to contact us. We look forward to hearing from you!